Warranty Information

Manufacturer Warranties

Products supplied by BESS Australia may include manufacturer warranties provided by the respective product manufacturers.

These warranties typically apply to:

• solar panels
  

• inverters
  

• batteries
  

• EV chargers
  

• other system components
  

Warranty periods vary depending on the manufacturer and product model.

Workmanship Warranty

BESS Australia provides a workmanship warranty covering installation services.

This warranty covers defects related to installation work performed by BESS Australia.

Warranty Claims

Customers seeking warranty support may be asked to provide:

• proof of purchase
  

• product serial numbers
  

• description of the issue
  

• photos where applicable
  

Exclusions

Warranty coverage may not apply where issues arise from:

• misuse or improper handling
  

• unauthorised modifications
  

• third-party installation work
  

• external environmental damage
  

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.

Customers are entitled to remedies where goods or services fail to meet these guarantees.